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Delivery & Returns Policy

Delivery

We offer free delivery within the UK (mainland UK addresses only).

Please check before purchase that an item can be delivered into the space you wish. This includes checking hallways and door frames throughout the property. If an item cannot be delivered it will be returned to our warehouse and a delivery return fee of £10 will be charged. Charges will also apply to cancelled deliveries, or failed deliveries or return collections.

Some of our larger products and multiple orders will be delivered by pallet. If you have any concerns about truck delivery or access to your property and want to discuss the options available, please get in touch.

If you have ordered multiple items they will be shipped together as per the longest lead time. If this is not convenient and you would like each product shipped when it is ready please let us know by contacting sales@tomraffield.com.

Returns

If your item is not suitable and just doesn’t ‘fit’ then under Distant Selling Regulations you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges if any).

Items should be unused, returned in their original packaging and in a fully resalable condition.

We offer a free returns service (mainland UK addresses only) that is easy to use and stress free. Just pop the product back in the box and let us know a convenient day to pick it up from you. We will then contact FedEx UK / DPD and arrange the pick up.

For returns outside of mainland UK customers will be responsible for payment of the return delivery.

We will refund the original credit card used for the purchase as soon as the goods have arrived back with us, or offer an exchange or replacement. Please note: Refunds can take up to 10 working days to be received following receipt of the goods.

Products that are made to specific order to include all of our seating (the made to order furniture) cannot be refunded, unless there is a fault with the product.