Terms & Conditions
Our products are crafted by hand at our workshop in Cornwall. The timber we use is sourced from sustainable forests and our processes, mainly steam bending, have not caused unnecessary pollution or damage.
We will do our utmost to ensure that the products are clearly and accurately described and that they arrive safely and to our customers' satisfaction. All of our products are handmade so there will be slight variations from product to product - please allow for this.
Each product description contains information about availability, lead times and delivery costs and we will strive to keep this information up to date.
Our shop enables you to purchase securely online with Sage Pay (once known as Protx).
Prices are all shown in GBP inclusive of VAT. Prices displayed throughout this website were accurate at the time of publication and may change at any time.
When you place an order, you will be sent an acknowledgement by email. We will contact you if there are any problems with your order and we reserve the right to cancel orders up until the point of delivery. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
You may cancel your order for any reason prior to dispatch and we will refund you your money within 14 days. If your item has been dispatched already, you may cancel your order within 14 days of receiving your items. Simply let us know so we can collect it from you for a full refund, minus the delivery costs if you are outside of mainland UK.
Items will be sent out with a courier on a 24hour signed for delivery service. We will notify you once your order has been placed with a date for delivery, making sure it arrives on a day to suit you. Please try to give an address where there will be someone to sign for the item.
All our furniture is made to order. Larger items can take up to 3 months to arrive with you. Further details will be explained once an enquiry has been made.
The free returns service is only available to mainland UK addresses. The UK mainland consists of England, Scotland (excluding Highlands & Islands) and Wales. To qualify for a refund you must notify us and return the products within 14 days from the date you received it. Your right to return products does not apply to goods made to your specification unless such goods are deemed faulty or damaged.
If we make a mistake, the most important thing to do is to put it right. You have the right to return faulty or damaged items to us within 30 days of receiving it. Where a damaged or faulty product has been delivered, we will do our utmost to rectify the error as quickly as possible to the satisfaction of the customer and, if that cannot be done, we offer a full refund including our delivery costs.
Offers, promotions and free accessories are only valid on full price items.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Discounts and Promotions
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this website only. The following terms and conditions apply to all promotional discounts unless otherwise stated:
To redeem a promotion code, enter it on the basket page before proceeding to the checkout.
A promotion code can't be used after an order has been placed.
Only one promotion code can be used per order.
Promotion codes cannot be redeemed against sale items.
Promotion codes cannot be redeemed against shipping costs.
Promotion codes cannot be used against gift vouchers.
We reserve the right to exclude certain products from promotions.
We reserve the right to withdraw a discount code without prior notice.
Promotion codes cannot be used in conjunction with any other offer.