These Terms and Conditions ("Terms") govern the payment policy for the services ("Services") provided by Tom Raffield Ltd ("Company," "we," "us," or "our") to the client ("Client," "you," or "your"). By engaging our services, you agree to comply with and be bound by these Terms.
1. PAYMENT TERMS
1.1 Upfront Payment: The Client agrees to pay 50% of the total service fee upfront before the commencement of any work. This initial payment is required to secure the booking and initiate the project. To qualify for this option, the minimum order value of £1500 and minimum lead time of 4 weeks.
1.2 Remaining Balance: The remaining 50% of the total service fee is due upon completion of the project, prior to the delivery of final deliverables. No final deliverables will be provided until full payment has been received.
1. INVOICING
2.1 Invoice Issuance: An invoice for the initial 50% upfront payment will be issued upon confirmation of the project scope and agreement. A separate invoice for the remaining balance will be issued upon project completion.
2.2 Payment Methods: Payment can be made via BACS payments. Detailed payment instructions will be provided on the invoice.
3. NON-REFUNDABLE DEPOSIT
3.1 Non-Refundability: The upfront payment of 50% is non-refundable, except as outlined in Section 5 (Cancellations and Refunds).
4. LATE PAYMENTS
4.1 Late Fee: Any payment not received within 5 days from the due date may incur a late fee of 10%.
4.2 Suspension of Services: If the Client fails to pay the remaining balance by the due date, the Company reserves the right to suspend all services until payment is received in full.
5. CANCELLATIONS AND REFUNDS
5.1 Client Cancellations: If the Client cancels the project after the initial payment has been made, the 50% upfront payment will not be refunded. However, any work not yet performed may be subject to a refund at the Company's discretion.
5.2 Company Cancellations: If the Company cancels the project for any reason other than the Client’s breach of these Terms, the Client will receive a full refund of the upfront payment.
6. PROJECT DELAYS
6.1 Client Delays: Any delays caused by the Client, including but not limited to failure to provide necessary information or approvals, may result in an extension of the project timeline and additional charges.
6.2 Company Delays: If the Company is responsible for delays, the Client will be notified promptly, and a revised timeline will be agreed upon.
7. DISPUTE RESOLUTION
7.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales. If there is a dispute, it will be subject to the jurisdiction of the courts of England and Wales.
7.2 Arbitration: Any disputes arising out of or in connection with these Terms shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in accordance with the rules of the Arbitration Act 1996 in England and Wales and Northern Ireland.
8. MISCELLANEOUS
8.1 Entire Agreement: These Terms constitute the entire agreement between the Client and the Company regarding the payment terms and supersede any prior agreements or understandings.
8.2 Amendments: These Terms may be amended only by a written agreement signed by both parties.
8.3 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
By engaging our services and making the upfront payment, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
For any questions or concerns regarding these Terms, please contact us at trade@tomraffield.com
Last updated: 29th July 2024