Our easy delivery and returns policy at Tom Raffield. Find out more about delivery and returning products ordered from www.tomraffield.com.
from £5.95
All of our products are handcrafted and made-to-order within a lead time period clearly stated on each product page. We endeavour to keep these as short as possible and then sent to you within 24 hours of being completed from our workshop. If you have ordered multiple items, they will be shipped together within 24 hours of the longest lead time. We will send you a confirmation email when we dispatch your order and the courier will confirm your delivery date and time.
£5.95 | UK - England, Wales, Scotland (excluding Islands and Highlands) | Next working day delivery, following longest lead time. |
£6.95 | Scottish Islands and Highlands | 2 working days, following longest lead time. |
£9.95* | Northern Ireland, Isles of Scilly | 2 working days, following longest lead time. |
* Large items requiring delivery to Northern Ireland will be sent via pallet charged at £150 per delivery.
Ireland, Channel Islands and Isle of Man are classed as International Deliveries. See below for more information.
Pallet Delivery
For large orders, we use a pallet delivery service. Where an order is sent by pallet delivery, the following applies:
Weekend Delivery
Delivery usually happens during weekdays, though we can sometimes (courier dependent) arrange a Saturday delivery. Please contact us after you have placed your order and we can arrange this for you.
Grouped Delivery
If you have ordered multiple items, they will be shipped together as per the longest lead time. If this is not convenient and you would like each product shipped when it is ready please let us know.
We ship a wide selection or our range internationally including, but not limited to, Europe, North Americas and Asia Pacific. Shipping charges per product are calculated at checkout.
Shipping costs to some zones or locations do not automatically display on our website. If you are unable to checkout due to a shipping issue please email our sales team at sales@tomraffield.com with your delivery address and details of which products you would like to order. You will be contacted with a competitive delivery quote.
You can shop the international collection here.
Please be aware that shipping costs for orders dispatched to addresses outside of the UK do not include Customs Clearance, Duties & Taxes – any additional import costs are the responsibility of the receiver.
For more information on our Returns Policy, see here.