- PRODUCT STORY
- SPECIFICATIONS
- SUSTAINABILITY
- DELIVERY & RETURNS
PRODUCT STORY
With sustainability at the forefront of our business, we choose not to throw away our handcrafted designs that have small imperfections, instead we like to offer them to our loyal customers at a discounted rate. Don't worry, these items are not used or second hand, they are just not perfect products. You might even be lucky enough to grab yourself a discontinued piece you had your eye on!
What is a Tom Raffield Second?
All of our handcrafted pieces are rigorously inspected before they are dispatched. When an item is classified as a Second the fault or faults may be in the finish, the shape or size, small hairline cracks or the product may be a discontinued style. The faults are not structural (i.e. each piece still functions as intended). The product may also be an early prototype made by our workshop team whilst developing new ranges.
These designs have a whole life ahead of them - shop sustainably, minimise waste and grab a great price at the same time!
Discounts cannot be used in conjunction with any seconds pieces. Seconds are excluded from our free returns.
NICE TO KNOW
- Find out more about what makes a Tom Raffield seconds on our blog
SPECIFICATIONS
Dimensions: L 295 x W 410 x H 800 mm
Weight: 2.1 kg (unboxed)
Main materials: Sustainably sourced oak
Finish: Eco-friendly natural oil blend, matt finish
DOWNLOADS & GUIDES
SUSTAINABILITY
WOOD
We’re committed to using sustainably sourced timber from responsibly managed forests for all of our iconic designs, to ensure environmental security and renewability. Finished with eco-friendly natural oil with a matt finish.
PACKAGING
Tom Raffield packaging is 100% plastic free. Sustainably sourced cardboard is, and has always been, used to package goods ready for dispatch as well as recycled papers, labels and bespoke-made packaging by local Cornish company, Flexi-hex, all of which is widely recyclable and compostable.
DELIVERY & RETURNS
UK DELIVERY from £5.95*
Our seconds products have a lead time time of up to 14 days (although wherever possible we will try to ship orders quicker than this). If you have ordered multiple items, they will be shipped together. You will receive an email the working day before delivery to let you know that your order is ready for dispatch and then the courier will provide tracking an inform you of your delivery day and time.
Large items will be delivered via pallet. This delivery will be to the kerbside of your property. A member of our team will contact you one your item is ready for dispatch to confirm the delivery date and the details of your delivery.
* See our Delivery Policy for full information.
INTERNATIONAL DELIVERY
Unfortunately we are only able to ship our seconds products to addresses in the UK, and therefore international delivery is not available on this item.
Click here for our full delivery and returns information.
SECONDS RETURNS
SECONDS PRODUCTS ARE EXCLUDED FROM OUR FREE RETURNS
When an item is classified as a 'second' the fault or faults may be in the finish, the shape or size, small hairline cracks or the product may be a discontinued style. The faults are not structural (i.e. each piece still functions as intended and is usable). The product may also be an early prototype made by our workshop team whilst developing new ranges.
Whilst we understand you may wish to return your seconds item, due to the nature of our seconds sale we charge a fee for each seconds item returned. This is detailed below and will be deducted from your refund. We are unable to offer exchanges on seconds products except where an item is damaged in transit or an incorrect item is received.
Item type | Return fee per item |
Small items - eg table lights, wall lights, flush/pendant ceiling lights | £12 |
Medium items - eg floor lights, chandeliers, clusters, side tables, stools | £25 |
Large items - eg coffee tables, armchairs, sofas | £50 |