Yes! We have two showrooms - one in London and one at our workshop in Falmouth, Cornwall. (Our Falmouth showroom is by appointment only - appointments can be booked here.)

Alternatively, if you can't make it to one of our showrooms, we offer free returns on all UK orders within 14 days.

Yes - you can call us on 01326 722 725. Our customer service team is available from 9am - 4:30pm Monday to Friday. We can either take your card details over the phone or raise an order on your behalf and send you a link to pay yourself.

You can checkout as a guest when you place an order online with Tom Raffield, however we recommend creating an account for faster checkout and to create wishlists.

Click the my account icon at the top right hand side of our website homepage and then click 'Forgotten your password?'. You will be asked to enter the email address of your account and an email will be sent to this address with instructions on how to reset your password.

Please get in touch with use ASAP. If your order hasn't already been dispatched, we will be able to cancel your order and process a refund. If your order has already left our workshop, we'll discuss the process of returning your order for a refund.

If you are unhappy with your purchase you can return the items to us within 14 days of delivery for a refund. Please see our returns policy for further details. You can also book your return online.

Each product in our range has a lead time which is displayed on our website. This is the time it takes from receiving your order until the product is ready for dispatch.

If you have ordered multiple items they will be shipped together as per the longest lead time. If you would like each product shipped separately as per their individual lead time, please let us know by contacting sales@tomraffield.com.

The vast majority of orders going to UK addresses are shipped for next working day delivery.

You can find our delivery and returns policy here.

All Tom Raffield pendant lights can be dimmed providing you use a dimmable light bulb and a compatible trailing edge dimmer switch. Please consult your electrician for further advice. Our floor and table lights, and some of our wall lights, which have an inbuilt switch, cannot be dimmed. More information regarding trailing edge dimmers can be found here.

Our lights are not currently suitable for use outdoors or in wet areas such as bathrooms.

The electrical components in all of our lights are CE certified. All of our table and floor lights come fitted with a UK plug. All of our wall lights are suitable for use in the EU and either come with a UK plug or can be connected straight to the mains supply by a qualified electrician. An electrician will also be able to swap a UK plug for a suitable one for the country you're in.

Many of our lights are suitable for use across the globe. All of our table and floor lights come fitted with a UK plug but this can be changed by your qualified electrician if you choose. Alternatively, they can be connected straight to the mains supply by a qualified electrician. Some of our light fittings are not suitable for use in the USA and Canada. Where this is the case, it is clearly noted on the product page.

All Tom Raffield pendant lights (apart from our Cluster Lighting Range, the Kern Pendant, Kern Pendant Large, Kern Pendant Giant, Giant Flock Chandelier, The Loer and Raya ranges) are suitable for use in the US and other countries on 110-130v mains supply - all orders delivered to the US come with an E26 ceiling kit compatible with any E26 screw cap bulb. Please note that the E26 ceiling kits we provide are not UL rated. Our table lights, wall lights and floor lights are not currently suitable for use in the US and other countries on 110-130v mains due to the inbuilt wiring. Transformers can be used but are not available directly through Tom Raffield.

Most of our pendant lights are supplied with a two metre ceiling kit and flex (apart from the Kern Pendant, Kern Pendant Large, Kern Pendant Giant, Cluster Lighting Range and Giant Flock Chandelier). These can shortened by either concealing the flex in the void of the ceiling rose, or by cutting the flex at the ceiling rose end. This must always be carried out by a qualified electrician. It is not possible to adjust our ceiling kits from the bulb holder end.

Ash, oak and walnut woods all emit a different quantity of light - read our guide to finding the perfect light for your space.

Information on caring for your Tom Raffield lighting piece can be found in our product care guide.

Stem, Loer, Raya and Hanter Wall Lights are supplied with the option of either a UK plug or a connector block for hard-wiring directly into the mains concealing the flex in the void behind the wooden back plate supplied.

Our other wall lights are supplied with a bulb holder that screws directly into the wall and is hardwired into the mains electricity.

The Cape Wall Light is supplied with an angled B22 bayonet bulb holder fixed to a wooden back plate. This can be hardwired directly into the mains electricity.

Hardwired lights should be installed by a qualified electrician.

The colour of wood gradually develops over time - this is part of the beauty of natural materials. Read our guide to choosing your wood type to find out more.

All of our ceiling lights (apart from the Cluster Lighting Range, Kern Pendants (all sizes), Loer Chandeliers (both sizes) and Giant Flock Chandelier) are available with a 4 metre ceiling kit and flex if required. Get in touch with sales@tomraffield.com to find out more.

Most of our pendant lights can be hung with little or no flex showing between the ceiling rose and bulb holder, allowing you to mount your lights directly onto the ceiling. This can be done by cutting the flex at the ceiling rose end (see adjusting my ceiling kit) but it is always recommended a qualified electrician do this for you.

For more information please visit our Trade Services page.

Press releases and high resolution images are available from our Press section, including contact details and signing up to our press database.