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Extended returns until 17th January 2025

Free uk delivery over £50*

Free UK Returns

We ship internationally

E-Gift Card
E-Gift Card / £50
E-Gift Card / £100
E-Gift Card / £150
E-Gift Card / £200
E-Gift Card / £250
E-Gift Card / £300
E-Gift Card / £350
E-Gift Card / £400
E-Gift Card / £450
E-Gift Card / £500

E-Gift Card

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  • PRODUCT STORY
  • SPECIFICATIONS
  • SUSTAINABILITY
  • DELIVERY & RETURNS

PRODUCT STORY

Not sure which handcrafted design would best suit their space, or want to contribute a little something to their favourite product when they come to order? Give them the gift of choice with a Tom Raffield e-gift voucher card.

NICE TO KNOW
  • Valid for 12 months (1 year) from issue date
  • Delivered electronically by email

SPECIFICATIONS

Spec Image

Gift cards are automatically generated and sent to the email address used to place the order.

A speedy gift option if you're short on time, our e-cards can be forwarded on to the lucky recipient, or printed out at home.

Our e-gift cards have no additional processing fees.

Valid for 12 months (1 year) from issue date. 

SUSTAINABILITY

WOOD

We’re committed to using sustainably sourced timber from responsibly managed forests for all of our iconic designs, to ensure environmental security and renewability. Finished with eco-friendly natural oil with a matt finish.

REPAIRABLE

This product is designed and crafted using innovative methods and components that are easy to dismantle for repairing, re-using or recycling if needed. These circular design methods give us the tools to prevent the creation of waste and pollution right from the start.

HANDMADE IN THE UK

Everything produced by the Tom Raffield team is handcrafted locally at our BREEAM Excellent workshop and studios in Cornwall, UK. Renewable energy is sourced from solar panels and any additional energy comes from a 100% renewable supplier who invest in future technologies.

ICONIC CURVES

Manipulating wood into complex, gravity-defying bends are what we’re known for. Hand-curved or steam bent, our low-energy and ecological process uses just water, heat and the technical skill of our master craftspeople.

LIFETIME GUARANTEE

We pride ourselves on delivering quality homeware pieces that are designed and made to the very highest standards. We offer a lifetime guarantee on Tom Raffield Ltd own designs, ordered directly from us (online or over the phone) and limited to domestic users only.

PACKAGING

Tom Raffield packaging is 100% plastic free. Sustainably sourced cardboard is, and has always been, used to package goods ready for dispatch as well as recycled papers, labels and bespoke-made packaging by local Cornish company, Flexi-hex, all of which is widely recyclable and compostable.

DELIVERY & RETURNS

FREE UK DELIVERY OVER £50 & FREE RETURNS

UK DELIVERY

All of our products are handcrafted and made-to-order within a lead time period clearly stated on each product page. If you have ordered multiple items, they will be shipped together within 24 hours of the longest lead time. We will contact you the day before the delivery to let you know that your order is ready for dispatch and then the courier will inform you of your delivery day/time. For large volume orders we may use a private courier to deliver your order or the pallet network. If so, a member of our customer service team will be in contact to talk through the options and find the most suitable one for you.

INTERNATIONAL DELIVERY

We ship a wide selection or our range internationally including, but not limited to, Europe, North Americas and Asia Pacific. Shipping charges per product are calculated at checkout. If you are unable to checkout due to a shipping issue please email our sales team at sales@tomraffield.com with your delivery address and details of which products you would like to order. You will be contacted with a competitive delivery quote.

Please be aware that shipping costs for orders dispatched to addresses outside of the UK do not include Customs Clearance, Duties & Taxes – any additional import costs are the responsibility of the receiver. 

Click here for our full delivery and returns information.

EXTENDED RETURNS

To help you shop with confidence this festive season, our Christmas return policy is valid on orders placed between 15th November and 24th December 2024.

Any purchases made online or at our showrooms between these dates can be returned up until 17th January 2025, with a valid receipt and subject to our standard returns policy. For orders placed from 25th December onwards, our normal returns policy applies.

Please note, bespoke products or fabric orders cannot be refunded unless faulty.

STRESS FREE RETURNS

If you decide your item is not suitable, you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges if any). Items should be unused, returned in their original packaging and in a fully resalable condition.  

We offer a FREE (mainland UK addresses only), easy-to-use returns service that is stress free. Carefully put the product back in the box using the original packaging and fill out our organise a return form letting us know a convenient day to pick it up from you. We will then contact the courier and arrange your collection. If your order was delivered on a pallet please repackage your product/products and assemble them back on to the pallet and continue with the returns form as above.

For returns outside of mainland UK customers will be responsible for payment of the return delivery.

Please note, furniture upholstered in bespoke fabric choices or any bespoke products are non-returnable, unless there is a fault with the product. 

Click here to read our returns policy.

Part of the Gifts range

A selection of curated gifts from Tom Raffield with considered designs to suit every taste. Explore extraordinary handcrafted steam bent lighting, innovative storage solutions, gift vouchers and more. 

View all products in this range

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Deliveries

FREE UK delivery over £50.00

UK DELIVERY

All of our products are handcrafted and made-to-order within a lead time period clearly stated on each product page. We endeavour to keep these as short as possible and then sent to you within 24 hours of being completed from our workshop. If you have ordered multiple items, they will be shipped together within 24 hours of the longest lead time. We will send you a confirmation email when we dispatch your order and the courier will confirm your delivery date and time.

 

White Glove Delivery Service

We use a specialist 'white glove' delivery service to deliver large or heavy items (or some orders containing multiple boxes).

Our delivery partner will confirm a delivery date with you by SMS and/or email once your order has been dispatched. They will also confirm specific delivery details with you prior to delivery (eg access to the property, parking restrictions etc).

The day before delivery, the courier will contact you to advise of your three hour delivery slot. The delivery driver will then call you 30-60 minutes ahead of delivery.

Delivery will be made to the ground floor entrance hallway of your property.

We offer the option to upgrade to a 'room of choice delivery' for a surcharge. Where this is available, you will be able to select and pay for the upgrade at checkout.

Our delivery partner will follow the process outlined above, but in addition they will take your order to your chosen room. The room of choice may be up to the second floor (with a maximum of two flights of stairs, unless there is a suitable lift). When this upgrade is selected, the delivery team will also unpack your order.

White glove delivery is offered to mainland UK addresses only.

 

Pallet Delivery

For large orders that cannot be sent with white glove delivery (including Orkney, Shetland, Outer Hebrides, Isle of Wight, Isles of Scilly and Northern Ireland), we may use a pallet delivery service. Where an order is sent by pallet delivery, the following applies:

  • We will contact you directly to arrange the delivery of your item and confirm delivery date with you.
  • Once the delivery date has been agreed, it is your responsibility to ensure that you are at the property at the required time. The delivery company will only attempt to deliver the item once, if you are not there to accept the delivery then the item will be returned to the warehouse and further delivery attempts will incur a charge. 
  • Please remember to check that items can be delivered to your door easily. It is the responsibility of the customer to inform us regarding any access issues. If an item cannot be delivered it will be returned to our workshop and a return delivery fee will be charged. Charges will also apply to cancelled deliveries, failed deliveries or return collections. 
  • The courier will deliver your item to the kerbside, meaning that they are not obligated to move items directly into your home. It is recommended that two strong people are on hand to take delivery of the item.
  • If you receive your goods on a pallet, please keep hold of it until you have decided if you will be returning any items, as this will be used to return the order. 

Weekend Delivery

Delivery usually happens during weekdays, though we can sometimes (courier dependent) arrange a Saturday delivery. Please contact us after you have placed your order and we can arrange this for you.

 

Grouped Delivery

If you have ordered multiple items, they will be shipped together as per the longest lead time. If this is not convenient and you would like each product shipped when it is ready please let us know.

 

INTERNATIONAL DELIVERY

We ship a wide selection or our range internationally including, but not limited to, Europe, North Americas and Asia Pacific. Shipping charges per product are calculated at checkout.

Shipping costs to some zones or locations do not automatically display on our website. If you are unable to checkout due to a shipping issue please email our sales team at sales@tomraffield.com with your delivery address and details of which products you would like to order. You will be contacted with a competitive delivery quote. 

You can shop the international collection here.

Please be aware that shipping costs for orders dispatched to addresses outside of the UK do not include Customs Clearance, Duties & Taxes – any additional import costs are the responsibility of the receiver. 

For more information on our Returns Policy, see here.

Returns

EXTENDED RETURNS

 

To help you shop with confidence this festive season, our Christmas return policy is valid on orders placed between 15th November and 24th December 2024.

Any purchases made online or at our showrooms between these dates can be returned up until 17th January 2025, with a valid receipt with a valid receipt and subject to our standard returns policy. For orders placed from 25th December onwards, our normal returns policy applies.

Please note, bespoke products or fabric orders cannot be refunded unless faulty.


Our Standard Returns Policy:

 

Thank you for purchasing one of our handcrafted pieces. If you decide your item is not suitable, you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges if any). Items should be unused, returned in their original packaging and in a fully resalable condition.  

We offer a free returns service (mainland UK addresses only) that is easy to use and stress free. Carefully put the product back in the box using the original packaging and fill out our organise a return form letting us know a convenient day to pick it up from you. We will then contact the courier to arrange your collection. 

If your order was delivered on a pallet please repackage your product/products and assemble them back on to the pallet. You can fill out the organise a return form below or alternatively, call our logistics team on 01326 722725 who will arrange this for you.

For returns outside of mainland UK customers will be responsible for payment of the return delivery.

We will refund the original credit card used for the purchase as soon as the goods have arrived back with us, or offer an exchange or replacement. Please note: Refunds can take up to 10 working days to be received following receipt of the goods.

Please note, upholstered furniture in bespoke fabric choices or any of our bespoke or customised products are non-returnable, unless there is a clear fault with the product.

SECONDS RETURNS

* Due to the nature of our seconds sale we charge a fee for each seconds item returned. This is detailed below and will be deducted from your refund. Seconds items can be returned to us within 14 days of receipt of the goods. We are unable to offer exchanges on seconds products except where an item is damaged in transit or an incorrect item is received.

Item type Return fee per item
Small items - eg table lights, wall lights, flush/pendant ceiling lights £12
Medium items - eg floor lights, chandeliers, clusters, side tables, stools £25
Large items - eg coffee tables, armchairs, sofas £50

 

Organise a return

 

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